Frequently asked questions
How long does it take to receive my order once it is placed online?
Standard production is 10 days. However should need the order quickly please let us know and we will make special arrangements.
What is excluded from your prices?
Nothing! Our prices include VAT, wording and club centres (where 40 or more awards are ordered).
The price you see less a genuine 15% is the price you pay.
Our prices can be checked against our latest catalogue on the left hand side of the web pages so you can be sure you really do get a discount.
How are you able to sell at such competitive prices?
We are a national mail order company with over 20 years experience.
We try in most cases to supply direct from the warehouse and in turn pass the savings onto our customers. All wording plates and centres are sent under separate cover to the trophies and this keeps our labour costs to a minimum.
I am buying 1000's of medals/trophies each year. Will you do a deal?
Of course. If you are a regular bulk buyer please contact us at 01892 522827 or email firstname.lastname@example.org we would welcome the opportunity of offering you a tailor made package.
If I were to receive a damaged item what would you do about it?
We would send out a replacement award as soon as possible (except items engraved into the surface, ie glass awards)
If I were to receive a incorrectly engraved trophy plate what would you do about it?
We would send a new correctly engraved plate to you or the recipient by return no questions asked.